Our customers are our greatest priority. After all, without their continued commitment to our SaaS solution, we don’t get paid. Because of this ongoing relationship, we treat our customers with the same care and attention that other vendors typically extend only during the sales cycle. From identifying which solutions meet your needs, through to implementation and training our team is here to provide you with quality customer support.
Many customers know that their business needs to improve its Workforce Management processes, but they don’t know exactly what issues to address first or which solutions will add the most value. Our consulting group has the industry expertise and practical knowledge developed from decades of Workforce Management consulting to guide you toward faster ROI and improved user adoption of your new solution.
Our customer support representatives are available to help you 24/7. Whether we receive your support request via phone, email or through our customer support web portal, you can rest assured that our technicians will get to the heart of the matter, answering your question or addressing the issue quickly.
WFM systems don’t operate as islands in your IT infrastructure. For that reason, our solutions are designed to integrate with vitually any HR/Payroll or Data Collection device available. So, if we don’t have an existing solution for integration with your other systems, we will build one.
SaaSTime provides comprehensive training for all members of your organization. We offer a wide variety of eLearning options including self-paced user training and virtual classrooms for system administrators and power users.